1. Who we are
Welcome to Tidy Haus Cleaners (“weâ€, “usâ€, “ourâ€). Our website address is https://vanuatucleaning.com.
We provide cleaning services to households and businesses throughout Vanuatu and sell cleaning products online. We respect your privacy and are committed to protecting your personal information in accordance with the Vanuatu Privacy and Data Protection Act 2023 and other relevant laws.
2. What personal information we collect
We may collect the following types of personal information:
- Contact details such as your name, address, email, and phone number
- Order details including the products you purchase and your delivery information
- Payment information, which is processed securely through trusted third-party providers (we do not store your full payment details)
- Service details if you hire us for cleaning (such as property location and any service preferences)
- Communication information, such as emails, phone calls, or messages you send to us
- Website usage data, such as your IP address, browser type, device information, and how you use our website
We collect only the personal information that is necessary to provide our services, process orders, and improve your experience with us.
3. How we collect your information
We collect information when you:
- Purchase cleaning products through our website
- Enquire about or book cleaning services
- Contact us by email, phone, or through our website
- Sign up for our newsletter or marketing updates
- Use or browse our website (using cookies and analytics tools)
We may also collect some technical information automatically to help us maintain and improve our website.
4. How we use your information
We use your personal information for the following purposes:
- To process and deliver your product orders
- To organise and provide cleaning services
- To respond to your enquiries or requests for information
- To send you order confirmations, invoices, and delivery updates
- To improve our website, products, and customer service
- To send you promotional messages and offers (only if you have consented)
- To comply with legal, tax, or regulatory requirements
We will never sell or trade your personal information.
5. Cookies and website analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymous data about how visitors use our site.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors use our site
You can choose to accept or decline cookies in your browser settings. If you decline, some parts of the website may not function properly.
We may use Google Analytics or similar tools to analyse website traffic. These services collect anonymous information and do not identify individual users.
6. Payment information
Payments made through our website are processed securely by trusted third-party providers such as PayPal or Stripe.
We do not store your credit card or payment details on our systems. Our payment processors comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure secure handling of your financial information.
7. Who we share your information with
We may share your personal information only when necessary to operate our business, including with:
- Payment processors, to handle secure transactions
- Courier and delivery companies, to deliver your purchased products
- Website and IT support providers, who help maintain our systems
- Email and marketing services, if you have subscribed to receive updates
All third parties who process data on our behalf are required to keep it secure and use it only for the purposes agreed.
We may also disclose your information if required by law, court order, or government request.
8. How we protect your information
We take data security very seriously. We use appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
This includes:
- Secure (SSL) encryption on our website
- Password-protected systems and restricted access
- Regular software updates and monitoring
- Secure deletion and disposal of outdated data
While we do our best to safeguard your personal information, no system is entirely risk-free. If you suspect that your information has been compromised, please contact us immediately.
9. How long we keep your information
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Fulfilling product orders and after-sales support
- Meeting legal, accounting, and reporting requirements
- Maintaining service records for internal reference
When information is no longer needed, we will securely delete or anonymise it.
10. Your rights
Under the Vanuatu Privacy and Data Protection Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, where appropriate
- Withdraw consent for marketing communications at any time
If you wish to exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by law.
11. International data transfers
We may occasionally store or process information using service providers located outside of Vanuatu (for example, website hosting or email services).
When we do this, we ensure that your data is protected by appropriate safeguards and handled in accordance with privacy laws and international standards.
12. Children’s privacy
Our website and services are not designed for children under the age of 16. We do not knowingly collect personal information from minors. If we discover that a child has provided personal data, we will delete it promptly.
13. Changes to this policy
We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations. Any updates will be posted on this page, and the revised date will appear below.
Last updated: October 2025
14. Contact us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please contact us:
Tidy Haus Cleaners
Email: admin@vanuatucleaning.com